Refund and Returns Policy

Welcome to Ardaykaabe, where we prioritize your satisfaction with our eLearning services. This Refund and Returns Policy outlines the conditions under which refunds and returns apply. By using our platform, you agree to the terms outlined below.

1. Refund Eligibility

We offer refunds under the following circumstances:

  • Course Access Issues: If you are unable to access a purchased course due to technical errors from our end that cannot be resolved within 7 days.
  • Course Content Quality: If the course content is significantly different from the description or fails to meet the promised quality standards.
  • Duplicate Payments: If you are charged multiple times for the same course.

2. Non-Refundable Conditions

Refunds will not be granted in the following cases:

  • Change of mind after purchasing the course.
  • Partial completion or non-completion of the course by the user.
  • Courses purchased during promotional offers or discounts unless specified otherwise.
  • If the refund request is made after [insert days, e.g., 14 days] from the date of purchase.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at [insert contact email] with your purchase details, including order ID and proof of payment.
  2. Provide a clear explanation of the issue and, if applicable, supporting evidence.
  3. Our team will review your request and respond within [insert days, e.g., 7 business days].

4. Refund Approval

  • Approved refunds will be processed within [insert days, e.g., 10 business days] to the original payment method used.
  • If a refund request is denied, we will provide a detailed explanation.

5. Course Exchanges

In lieu of a refund, we may offer to exchange your purchased course with another course of equal or lesser value upon your request.

6. Technical Assistance

If you encounter any technical issues, please contact our support team before requesting a refund. Most issues can be resolved promptly without the need for a refund.

7. Amendments to the Policy

Ardaykaabe reserves the right to amend this Refund and Returns Policy at any time. Updates will be reflected on this page with the effective date mentioned above.

Contact Us

For any questions or concerns regarding this policy, please contact us at:

  • Email: [info@ardaykaabe.com]
  • Phone: [+2524760453]

We value your learning journey with Ardaykaabe and are committed to providing the best possible experience.